5

I've been a loyal customer of The Auto Service (TAS), previously Swedish-Asian Auto Service, for well over 20 years and can state unequivocally that the owner, Steve, and his team, have always provided the best and most reliable service for my/my family's various cars over the years. Not only has there never been a problem with the work performed, they are extremely knowledgeable, have always been totally honest with me in terms of the service needed, and never tried to take advantage by selling me items I don't need (like so many of the dealership service departments). I would highly recommend that anyone looking for fair, honest and quality car service and repairs, start bringing their cars to TAS. Ron

5

I've been a loyal customer of The Auto Service (TAS), previously Swedish-Asian Auto Service, for well over 20 years and can state unequivocally that the owner, Steve, and his team, have always provided the best and most reliable service for my/my family's various cars over the years. Not only has there never been a problem with the work performed, they are extremely knowledgeable, have always been totally honest with me in terms of the service needed, and never tried to take advantage by selling me items I don't need (like so many of the dealership service departments). I would highly recommend that anyone looking for fair, honest and quality car service and repairs, start bringing their cars to TAS. Ron

5

Like the shop. Everyone is very friendly. Very clean enviroment. Do their job on time. Will be coming back.

5

EXCELLENT SERV. DROP OFF AND PICK UP WAS VERY NICE 👍

5

First time customer - reasonable price ans great service

5

The Auto Service was great! Glenn and his team were really nice and upfront and took less than a day to fix my car!

5

The terrific team at TAS has been caring for our cars for nearly 10 years. Whether oil and filter change or major repair. Our vehicles are older (2013, 2007) and are kept in top condition at TAS. Thanks a million.

Dear Steven, thank you for your amazing 5-star review! We are thrilled to hear about your positive experiences with us over the past 10 years. At The Auto Service, we take pride in keeping your vehicles in top condition, whether it's a routine maintenance or a major repair. If you ever need anything or have any questions, feel free to reach out to us at (714) 972-1216 or [email protected]. We look forward to serving you again soon! -Steve Lowe

- The Auto Service
4

Edit* I the manager reached out and we came to a conclusion together. I got a balance with them to offset the increase in price. Unfortunate that in order to utilize it I need to return and ultimately pay 150% what I was expecting to pay but that is better than the 200% it would have been going back for the same rate. The owner, Steve, was out of the loop for my interactions at the shop. They did a great job aligning it and the car no longer vibrates at speed. So I will return to have my other car services. I am leaning towards this being a fluke on their part and not regular treatment. *End edit* The following is an outdated original post. I had a bad experience at an "experienced" shop. Long story short: I, a customer, had to fork out cash for an (ex) employees potential mistake. A near $200 quote became closer to $500. Long story long: I have a relatively odd car, a 1988 Toyota MR2. I rebuilt the entire suspension and needed an alignment. I swung by The Auto Service about a month and a half ago and asked if they worked on these cars. Front desk guy was not sure so asked two other guys, one of which confirmed my year and if it was lowered. It is not lowered. And they said yes they can do that. So the month and a half goes by as I get it all back together to make the trip to get it aligned. Drop it off and within an hour I get a call saying they did what they could but my camber is still positive. They insisted that I do not have camber adjustment, which I said I did. I sent them photos of the manual on how to adjust it, told them how to perform it over the phone, and also a photo of a spare part of it to adjust. They politely say oh okay and go back to work. I get yet another call saying that there is no way to adjust it and they have the bolt out in hand to show me. I come over in person and see they have the non adjusting bolt so I point out the eccentric spacer used for adjusting which takes the tech a couple minutes to understand. I was showing them a way to tap it with a chisel/flathead to adjust it with the wheel on (1 minute adjustment). I leave and get yet again another call saying that they checked their manual and showed this was a 3.5 hour operation instead of a 1 hour operation. And that they would only charge me 3.0 hrs of labor. This is where I saw an issue: 1. tell me one price and then end up doubling it by the end of the operation. 2. This is after they insisted me, the customer was wrong about my car 3. had me come in person to show them how to do it 4. apparently had a manual the entire time that could show them how to do it and also give me an accurate quote and not waste my time coming over. I was hoping to do car alignment and smog here for two of my vehicles; but this looks like my only visit to them. I do not want to see business models like this succeed where an employees error comes out of the customers pocket. Where a company's accountability is the responsibility of the customer. I do however appreciate their communication, and willingness to bring me into the shop for this instance.

5

Professional expert auto service and good follow up on customer services !

Thank you for the great review, Mac! We're happy to hear that you had a positive experience at our shop. If you have any questions or need further assistance, please don't hesitate to reach out to us at (714) 972-1216 or [email protected]. We're here to help! -Steve Lowe

- The Auto Service
5

Great service as always. Quick in, quick out. It worked to come in at 9 am because that let traffic clear out a bit.

Thank you for your continued trust in us, Kathleen! We're thrilled to hear you had another great service experience with us. Your satisfaction is our top priority. If you have any further questions or need assistance in the future, don't hesitate to reach out to us at (714) 972-1216 or [email protected]. We're here to help! -Steve Lowe

- The Auto Service
800 S Grand Ave. Santa Ana, CA 92705 (714) 972-1216
The Auto Service is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call The Auto Service (714) 972-1216 if you have any issues in accessing any area of our website.